Using Invero’s Azure expertise, Aritzia enabled secure and productive remote work in the face of COVID-19.
Aritzia Inc. is a Canadian women's fashion brand founded in Vancouver in 1984. Aritzia operates various upscale retail stores across Canada and the United States.
Headquarters:  Vancouver, BC, Canada

THE CHALLENGE

Rapidly Deliver a Secure Virtualized Experience to Remote Teams

In response to the COVID-19 pandemic, Aritzia had an immediate need to enable a large workforce to be able to work remotely, while maintaining operational effectiveness, efficiency, security, and without significantly increasing costs.

In this challenge, Aritzia needed a quick solution that was cost effective and enabled them them to:

  • Provide the best “in-office” experience as they could to their call center workforce.
  • Implement a highly scalable solution that could be deployed across the organization.
  • Simplify foundation management and quickly scale based on rapidly changing business needs.
  • Keep data secure and compliant and proactively detect threats to take action on.
  • Use existing licenses to save costs and reduce the administrative burden on operational teams.

THE SOLUTION

Connect Securely to Aritzia’s Enterprise Experience with Windows Virtual Desktop

Our Approach
  • Using project management principles, deploy Windows Virtual Desktop (WVD) as a desktop and app virtualization service running in Azure to provide a consistent and secure virtualized experience for employees.
  • Integrate applications—such as call centre software—enabling call centre employees to work remotely and continue to manage customer orders during a retail boom. This approach also enabled redeploying store staff as call center representatives when they were not able to work in the stores.
  • Free up critical IT resources by reducing the amount of far-reaching physical infrastructure to manage and automating updates
  • Provide documentation and training to set the team up for long-term success.
Technology Used
  • Windows Virtual Desktop (WVD)
  • Azure Virtual Machines
  • Windows 10 Multi-User
  • Azure DevOps
  • Azure Functions
  • FSLogix
  • Terraform
  • Azure Log Analytics
  • Azure VPN
  • Azure Sentinel

THE RESULTS

Ability to Scale for Peak Periods and Reduced IT Costs

Highly Scalable

Scalable and Adaptable solution by using Azure DevOps for deployment automation

Operational Solution

100% Operational virtual desktop solution for 200 frontline workers at Aritzia

Cost Control

Reduced costs compared with other virtual desktop (VDI) solutions.